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HarborChase of Mandarin

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Topic

Care Services

81.8% positive

Across 46 reviews of HarborChase of Mandarin in Jacksonville, FL, care services appears in 11 reviews (81.8% positive), from 2018-06-14 through 2026-06-19.


Key findings

  • Care Services mentioned in 11 of 46 reviews (23.9%)

  • 81.8% of Care Services reviews are 4 or 5 stars

  • Average rating in Care Services reviews: 4.3★

Aspects most discussed in these reviews

  • Courtesy & Friendliness

    73%8 mentions
  • Professionalism & Conduct

    64%7 mentions
  • Cleanliness & Tidiness

    45%5 mentions
  • Communication & Updates

    18%2 mentions
  • Problem Resolution & Effectiveness

    9%1 mention
  • Technical Knowledge & Expertise

    9%1 mention

Reviews mentioning care services

June 17, 2026

Bpa

I work for a moving company that’s always in and out of here. And this place is by far the best when it comes to nursing homes whether it’s memory care or assisted living, you name it. The way they take care of their residents is outstanding and I couldn’t recommend them enough.<br><br>Big thanks to Abby for all she does for the community.<br>❤️

February 12, 2026

Lauren Lucchini

HarborChase of Mandarin truly sets the standard for senior living in Jacksonville. From the moment you walk through the doors, you feel warmth, professionalism, and genuine care. The community is beautiful, clean, and thoughtfully designed, but what really makes it special is the staff.<br><br>The team goes above and beyond to make residents feel valued, safe, and engaged. You can tell they are passionate about what they do and treat residents with dignity and respect.

Response from owner

Thank you for your wonderful review! We're thrilled to hear that our community and team have made such a positive impression on you at HarborChase of Mandarin.

February 13, 2026

February 3, 2026

Bruce Aubley

Sharon Rose has always done a stellar job keeping my mom's apartment spotless. Today my mom wasn't feeling well and Sharon was able to calm her down and walked her to her room and sat with her. God bless her and give her a raise! You can't find people like that anymore.

Response from owner

Thank you for your wonderful review! We're thrilled to hear about Sharon's exceptional care and dedication to your mom's well-being.

February 3, 2026

January 31, 2026

David Gaslin

After my wife’s TWO cardiac arrests, we realized we needed more help than I could possibly give her. My daughter and I looked at several assisted living facilities and visited Harbor Chase. As soon as we walked in the front door, we were excited. The facilities ( lobby, lounge areas and game rooms, theater, gym, and dining rooms) beautiful, clean, and well kept, but EVERYONE we spoke to, guests AND staff, were extremely outgoing and friendly! My daughter even commented, “I wonder if these attitudes are a scam. Can everyone be this helpful, friendly, and kind?” My wife and I have lived here for 10 months now and I can assure you it wasn’t a scam! Everyone truly cares and tries their hardest to help. It’s a GREAT place to live!!

Response from owner

Thank you for your wonderful review! We're thrilled to hear that you and your wife have had such a positive experience at HarborChase of Mandarin and that our community has met your expectations.

February 2, 2026

January 15, 2026

Apollo Arc

Unfriendly staff. Memory Director!

Response from owner

We appreciate your feedback. Please give us a call at (904) 584-9825 so we can learn more about your experience with our team at HarborChase of Mandarin.

January 12, 2026

June 29, 2024

Angela Zavakos

My aunt and Uncle did not get the care needed and moved out within the month.

Response from owner

Angela, your feedback is important to us. We’d like to discuss your experience with you directly to learn more. Please contact us confidentially at 904-584-9825. Thank you.

July 11, 2024

November 12, 2020

Robin Anderson

This is one of those businesses that is difficult to review because the care of your loved one can be a hot topic. However, my father has been independent living there for a year and my experience has been very positive. They give him respect and dignity. Everybody knows him by first name. Since opening their doors after the Covid lockdown they have gotten to know me as well. The front desk staff, the nursing staff, the dining staff and managers have all been very friendly. “J” is especially outgoing and gregarious. And Marla has been an angel! I highly recommend Harborchase.

Response from owner

Robin, thank you for your wonderful review - we love to hear such positive feedback! We are thrilled that you and your family have had a great experience. We sincerely appreciate your recommendation!

February 23, 2021

January 23, 2020

Michelle Dodd

As a health care manager I eagerly recommend Harbor Chase of Mandarin to my clients. The concierge environment Harbor Chase has created offers luxuries that draws those who prefer the finer things of life. The high quality life enrichment encourages active lifestyles which improves quality of life. As health needs increase, the clinical staff is available and ready to adjust the specialized care plan, and, and step in to meet those increasing needs. I do and will continue to recommend that my clients consider Harbor Chase for their finer living needs.

Response from owner

Thank you so much for your five-star review and recommendation, Michelle! We sincerely appreciate your kind words about our Life Enrichment program and the luxurious lifestyle our residents enjoy. We are always happy to meet your clients and welcome them to HarborChase. Thanks again for your recommendation! We look forward to continuing to work with you for years to come!

January 30, 2020

January 21, 2020

Leslie Graves

Harbor Chase of Mandarin is a beautiful, well-thought out community. The staff goes out of their way to ensure the safety and well-being of their residents are taken care of daily. Their apartments are all new, well maintained, and have the modern conveniences to make coming and going more comfortable. Highly recommend!

Response from owner

Leslie, we are thrilled that you enjoyed your experience. Thank you so much for your kind words about our community and staff! Be sure to connect with us on social media at facebook.com/HarborChaseMandarin/ to stay updated if you haven't already!

January 30, 2020

May 28, 2019

Trish Hassert

Beautiful! Just not ready for renting or to give up my investments.

Response from owner

Thank you Trish for sharing your experience!

June 12, 2019

June 14, 2018

V F

I have a private client & wife that lives there. So far their journey has been very good for them ..Beautifully decorated, spacious than most settings of this type and the staff r helpful , courteous and always available...Im glad they chose Harbor Chase of Mandarin..

Response from owner

Thank you very much for your five-star review! We sincerely appreciate your kind words about our beautiful setting, spacious community and friendly associates. We’re also happy that your client chose HarborChase and we’re even happier to hear that their journey has gone so well. We hope you’ll come by again soon to visit your client. We look forward to continuing to show you our signature brand of hospitality. Thanks again for taking the time to rate us!

July 18, 2018