HarborChase of Mandarin

Topic

Staff & Care Quality

92% positive

Across 44 reviews of HarborChase of Mandarin in Jacksonville, FL, staff & care quality appears in 25 reviews (92% positive), from 2018-06-14 through 2026-05-02.


Key findings

  • Staff & Care Quality mentioned in 25 of 44 reviews (56.8%)

  • 92% of Staff & Care Quality reviews are 4 or 5 stars

  • Average rating in Staff & Care Quality reviews: 4.7★

Aspects most discussed in these reviews

  • Courtesy & Friendliness

    80%20 mentions
  • Professionalism & Conduct

    80%20 mentions
  • Cleanliness & Tidiness

    36%9 mentions
  • Problem Resolution & Effectiveness

    4%1 mention
  • Technical Knowledge & Expertise

    4%1 mention
  • Responsiveness & Speed

    4%1 mention

Reviews mentioning staff & care quality

May 2, 2026

Linda Alderman

I received a haircut from the hairstylist Melissa Cianteo and she was so presently kind and friendly always smiling and has a personality of an angel. She did a wonderful job cutting my hair. I love my new haircut 💝

Response from owner

Thank you for your positive review! We're happy to hear that Melissa provided you with a wonderful haircut and experience at HarborChase of Mandarin.

May 4, 2026

April 20, 2026

Ron Gienapp

Dedicated staff, kind and friendly. Since Leslie and Ron started things have been improving

Response from owner

Thank you for your positive review! We're happy to hear that Leslie and Ron have contributed wonderful things to HarborChase of Mandarin.

April 21, 2026

February 19, 2026

Ruth Gaslin

The staff is very friendly and efficient. I love the wait staff.

Response from owner

Thank you for your positive review! We're happy to hear that you love our friendly and efficient associates at HarborChase of Mandarin.

February 20, 2026

February 19, 2026

Sam McGuire

Fantastic and caring staff, beautiful building and grounds

Response from owner

Thank you for your positive review! We're happy to hear that you appreciate our caring associates and beautiful community at HarborChase of Mandarin.

February 20, 2026

February 19, 2026

Katelyn Hahn

Shamane is very sweet, and she always makes everyone always feel very welcomed and safe. She definitely makes the work place a beautiful place.

Response from owner

Thank you for your positive review! We're happy to hear that Shamane makes everyone feel welcomed and safe at HarborChase of Mandarin.

February 20, 2026

February 19, 2026

Kei Krazy

The atmosphere in her office is great very warm hearted and pleasant I love the way she interacts with everyone always happy always well dressed 10/10 will greet again🫶🏽

Response from owner

Thank you for your positive review! We're happy to hear that you love the warm and pleasant atmosphere at HarborChase of Mandarin.

February 20, 2026

February 19, 2026

melissa cianteo

I love the staff and residents at Harbor Chase

Response from owner

Thank you for your positive review! We're happy to hear that you love the associates and residents at HarborChase of Mandarin.

February 20, 2026

February 12, 2026

Tiffany Rodriguez

The Hr person is very helpful very nice and understanding she also does her job very well

Response from owner

Thank you for your positive review! We're happy to hear that our HR person has been helpful and understanding at HarborChase of Mandarin.

February 13, 2026

February 12, 2026

Latosha Jackson

The business Manger is awesome

Response from owner

Thank you for your positive review! We're happy to hear that you found our business manager awesome at HarborChase of Mandarin.

February 13, 2026

February 12, 2026

Clarniece Caupain

MS SHAMANE THOMAS VERY OUTGOING AND SWEET

Response from owner

Thank you for your positive review! We're happy to hear that you found Ms. Shamane Thomas outgoing and sweet at HarborChase of Mandarin.

February 13, 2026

February 12, 2026

Lauren Lucchini

HarborChase of Mandarin truly sets the standard for senior living in Jacksonville. From the moment you walk through the doors, you feel warmth, professionalism, and genuine care. The community is beautiful, clean, and thoughtfully designed, but what really makes it special is the staff. The team goes above and beyond to make residents feel valued, safe, and engaged. You can tell they are passionate about what they do and treat residents with dignity and respect.

Response from owner

Thank you for your wonderful review! We're thrilled to hear that our community and team have made such a positive impression on you at HarborChase of Mandarin.

February 13, 2026

February 11, 2026

Pat Perry

Sharon Rose always does an awesome job maintaining my father‘s (Earl Perry) rooms. She is always attentive, friendly, and thorough.

Response from owner

Thank you for your wonderful review! We're delighted to hear about Sharon's attentive and friendly care for your father's rooms at HarborChase of Mandarin.

February 11, 2026

February 6, 2026

Dk Porter

very nice place, management is awesome! Staff is welcoming.

Response from owner

Thank you for your positive review! We're happy to hear that you found our management and associates welcoming at HarborChase of Mandarin.

February 7, 2026

February 3, 2026

Bruce Aubley

Sharon Rose has always done a stellar job keeping my mom's apartment spotless. Today my mom wasn't feeling well and Sharon was able to calm her down and walked her to her room and sat with her. God bless her and give her a raise! You can't find people like that anymore.

Response from owner

Thank you for your wonderful review! We're thrilled to hear about Sharon's exceptional care and dedication to your mom's well-being.

February 3, 2026

January 31, 2026

David Gaslin

After my wife’s TWO cardiac arrests, we realized we needed more help than I could possibly give her. My daughter and I looked at several assisted living facilities and visited Harbor Chase. As soon as we walked in the front door, we were excited. The facilities ( lobby, lounge areas and game rooms, theater, gym, and dining rooms) beautiful, clean, and well kept, but EVERYONE we spoke to, guests AND staff, were extremely outgoing and friendly! My daughter even commented, “I wonder if these attitudes are a scam. Can everyone be this helpful, friendly, and kind?” My wife and I have lived here for 10 months now and I can assure you it wasn’t a scam! Everyone truly cares and tries their hardest to help. It’s a GREAT place to live!!

Response from owner

Thank you for your wonderful review! We're thrilled to hear that you and your wife have had such a positive experience at HarborChase of Mandarin and that our community has met your expectations.

February 2, 2026

January 15, 2026

Apollo Arc

Unfriendly staff. Memory Director!

Response from owner

We appreciate your feedback. Please give us a call at (904) 584-9825 so we can learn more about your experience with our team at HarborChase of Mandarin.

January 12, 2026

June 29, 2024

Angela Zavakos

My aunt and Uncle did not get the care needed and moved out within the month.

Response from owner

Angela, your feedback is important to us. We’d like to discuss your experience with you directly to learn more. Please contact us confidentially at 904-584-9825. Thank you.

July 11, 2024

October 28, 2023

Ellie Shaner

Harborchase of Mandarin is a lovely place for all Seniors; Independent, Assisted and Memory Care residents all alike! The environment is beautiful and well kept. The residents are lovely and interact with each other in a friendly way. The food is delicious and the staff genuinely cares about the well being of the residents!

Response from owner

Thank you for the five-star review! We’re glad to hear that you were happy with your HarborChase experience. We appreciate your review and recommendation!

October 29, 2023

October 10, 2023

Jill Dame

My mother is a fairly new resident at HarborChase Mandarin and so far we have been very pleased. Our experience with the transition to assisted living was made a lot easier because of the warmth and gracious attention of the staff. Mother is still getting used to things and doesn't always love every meal selection (who does?) but we are comfortable that we made a good choice.

Response from owner

Thank you for the positive review! We truly appreciate your kind words, Jill!

October 13, 2023

November 12, 2020

Robin Anderson

This is one of those businesses that is difficult to review because the care of your loved one can be a hot topic. However, my father has been independent living there for a year and my experience has been very positive. They give him respect and dignity. Everybody knows him by first name. Since opening their doors after the Covid lockdown they have gotten to know me as well. The front desk staff, the nursing staff, the dining staff and managers have all been very friendly. “J” is especially outgoing and gregarious. And Marla has been an angel! I highly recommend Harborchase.

Response from owner

Robin, thank you for your wonderful review - we love to hear such positive feedback! We are thrilled that you and your family have had a great experience. We sincerely appreciate your recommendation!

February 23, 2021

January 24, 2020

Bethann Wagner

A beautiful community in both word and deed. The staff is dedicated and kind. Defiantly gives the family feeling in an upscale setting,

Response from owner

Thank you so much for the five-star review, Bethann! We appreciate your kind words about our dedicated and compassionate associates. We’re also happy that you enjoyed the family atmosphere we all enjoy at HarborChase. We like to think of ourselves as one large extended family! Thanks again for taking the time to rate us!

January 30, 2020

January 23, 2020

Toula Wootan

It’s a beautiful facility , exquisite. The staff are caring professionals who provide excellence in care. I’ve been there several times. Everyone looks happy, and the food is delicious!

Response from owner

Thank you, Toula, for the kind words! We appreciate you taking the time to review our community. Make sure to connect with us on social media to stay in touch!

January 30, 2020

January 23, 2020

Mollie Levi

First of all I was impressed by the theater and the seating arrangements. I attended the cooking demonstration event on 1/16/2020. The Chef explained the various kinds of cooking styles and was well-versed in his knowledge of culinary. His resume was impressive. He explained that by preparing the food in stages it enhances the taste of the dish. While visiting the community, I also attended the happy hour at their bar. I found the residents to be friendly and the service to be gracious. I like the Bistro arrangement and how the service is provided by the wait staff. They were kind and attentive to the residents and addressed them individually by name as Mr....and or Ms.....

Response from owner

Mollie, we are thrilled that you enjoyed your experience while visiting HarborChase! Thank you so much for your kind words about our community and activities! Be sure to connect with us on social media at facebook.com/HarborChaseMandarin/ to stay updated if you haven't already! We hope to see you again soon!

January 30, 2020

January 21, 2020

Leslie Graves

Harbor Chase of Mandarin is a beautiful, well-thought out community. The staff goes out of their way to ensure the safety and well-being of their residents are taken care of daily. Their apartments are all new, well maintained, and have the modern conveniences to make coming and going more comfortable. Highly recommend!

Response from owner

Leslie, we are thrilled that you enjoyed your experience. Thank you so much for your kind words about our community and staff! Be sure to connect with us on social media at facebook.com/HarborChaseMandarin/ to stay updated if you haven't already!

January 30, 2020

June 14, 2018

V F

I have a private client & wife that lives there. So far their journey has been very good for them ..Beautifully decorated, spacious than most settings of this type and the staff r helpful , courteous and always available...Im glad they chose Harbor Chase of Mandarin..

Response from owner

Thank you very much for your five-star review! We sincerely appreciate your kind words about our beautiful setting, spacious community and friendly associates. We’re also happy that your client chose HarborChase and we’re even happier to hear that their journey has gone so well. We hope you’ll come by again soon to visit your client. We look forward to continuing to show you our signature brand of hospitality. Thanks again for taking the time to rate us!

July 18, 2018