Topic
Staff & Care Quality
92% positiveAcross 44 reviews of HarborChase of Mandarin in Jacksonville, FL, staff & care quality appears in 25 reviews (92% positive), from 2018-06-14 through 2026-05-02.
Key findings
Staff & Care Quality mentioned in 25 of 44 reviews (56.8%)
92% of Staff & Care Quality reviews are 4 or 5 stars
Average rating in Staff & Care Quality reviews: 4.7★
Aspects most discussed in these reviews
Courtesy & Friendliness
80%20 mentionsProfessionalism & Conduct
80%20 mentionsCleanliness & Tidiness
36%9 mentionsProblem Resolution & Effectiveness
4%1 mentionTechnical Knowledge & Expertise
4%1 mentionResponsiveness & Speed
4%1 mention
Reviews mentioning staff & care quality
Linda Alderman
I received a haircut from the hairstylist Melissa Cianteo and she was so presently kind and friendly always smiling and has a personality of an angel. She did a wonderful job cutting my hair. I love my new haircut 💝
Response from owner
May 4, 2026
Ron Gienapp
Dedicated staff, kind and friendly. Since Leslie and Ron started things have been improving
Response from owner
April 21, 2026
Ruth Gaslin
The staff is very friendly and efficient. I love the wait staff.
Response from owner
February 20, 2026
Sam McGuire
Fantastic and caring staff, beautiful building and grounds
Response from owner
February 20, 2026
Katelyn Hahn
Shamane is very sweet, and she always makes everyone always feel very welcomed and safe. She definitely makes the work place a beautiful place.
Response from owner
February 20, 2026
Kei Krazy
The atmosphere in her office is great very warm hearted and pleasant I love the way she interacts with everyone always happy always well dressed 10/10 will greet again🫶🏽
Response from owner
February 20, 2026
melissa cianteo
I love the staff and residents at Harbor Chase
Response from owner
February 20, 2026
Tiffany Rodriguez
The Hr person is very helpful very nice and understanding she also does her job very well
Response from owner
February 13, 2026
Latosha Jackson
The business Manger is awesome
Response from owner
February 13, 2026
Clarniece Caupain
MS SHAMANE THOMAS VERY OUTGOING AND SWEET
Response from owner
February 13, 2026
Lauren Lucchini
HarborChase of Mandarin truly sets the standard for senior living in Jacksonville. From the moment you walk through the doors, you feel warmth, professionalism, and genuine care. The community is beautiful, clean, and thoughtfully designed, but what really makes it special is the staff. The team goes above and beyond to make residents feel valued, safe, and engaged. You can tell they are passionate about what they do and treat residents with dignity and respect.
Response from owner
February 13, 2026
Pat Perry
Sharon Rose always does an awesome job maintaining my father‘s (Earl Perry) rooms. She is always attentive, friendly, and thorough.
Response from owner
February 11, 2026
Dk Porter
very nice place, management is awesome! Staff is welcoming.
Response from owner
February 7, 2026
Bruce Aubley
Sharon Rose has always done a stellar job keeping my mom's apartment spotless. Today my mom wasn't feeling well and Sharon was able to calm her down and walked her to her room and sat with her. God bless her and give her a raise! You can't find people like that anymore.
Response from owner
February 3, 2026
David Gaslin
After my wife’s TWO cardiac arrests, we realized we needed more help than I could possibly give her. My daughter and I looked at several assisted living facilities and visited Harbor Chase. As soon as we walked in the front door, we were excited. The facilities ( lobby, lounge areas and game rooms, theater, gym, and dining rooms) beautiful, clean, and well kept, but EVERYONE we spoke to, guests AND staff, were extremely outgoing and friendly! My daughter even commented, “I wonder if these attitudes are a scam. Can everyone be this helpful, friendly, and kind?” My wife and I have lived here for 10 months now and I can assure you it wasn’t a scam! Everyone truly cares and tries their hardest to help. It’s a GREAT place to live!!
Response from owner
February 2, 2026
Apollo Arc
Unfriendly staff. Memory Director!
Response from owner
January 12, 2026
Angela Zavakos
My aunt and Uncle did not get the care needed and moved out within the month.
Response from owner
July 11, 2024
Ellie Shaner
Harborchase of Mandarin is a lovely place for all Seniors; Independent, Assisted and Memory Care residents all alike! The environment is beautiful and well kept. The residents are lovely and interact with each other in a friendly way. The food is delicious and the staff genuinely cares about the well being of the residents!
Response from owner
October 29, 2023
Jill Dame
My mother is a fairly new resident at HarborChase Mandarin and so far we have been very pleased. Our experience with the transition to assisted living was made a lot easier because of the warmth and gracious attention of the staff. Mother is still getting used to things and doesn't always love every meal selection (who does?) but we are comfortable that we made a good choice.
Response from owner
October 13, 2023
Robin Anderson
This is one of those businesses that is difficult to review because the care of your loved one can be a hot topic. However, my father has been independent living there for a year and my experience has been very positive. They give him respect and dignity. Everybody knows him by first name. Since opening their doors after the Covid lockdown they have gotten to know me as well. The front desk staff, the nursing staff, the dining staff and managers have all been very friendly. “J” is especially outgoing and gregarious. And Marla has been an angel! I highly recommend Harborchase.
Response from owner
February 23, 2021
Bethann Wagner
A beautiful community in both word and deed. The staff is dedicated and kind. Defiantly gives the family feeling in an upscale setting,
Response from owner
January 30, 2020
Toula Wootan
It’s a beautiful facility , exquisite. The staff are caring professionals who provide excellence in care. I’ve been there several times. Everyone looks happy, and the food is delicious!
Response from owner
January 30, 2020
Mollie Levi
First of all I was impressed by the theater and the seating arrangements. I attended the cooking demonstration event on 1/16/2020. The Chef explained the various kinds of cooking styles and was well-versed in his knowledge of culinary. His resume was impressive. He explained that by preparing the food in stages it enhances the taste of the dish. While visiting the community, I also attended the happy hour at their bar. I found the residents to be friendly and the service to be gracious. I like the Bistro arrangement and how the service is provided by the wait staff. They were kind and attentive to the residents and addressed them individually by name as Mr....and or Ms.....
Response from owner
January 30, 2020
Leslie Graves
Harbor Chase of Mandarin is a beautiful, well-thought out community. The staff goes out of their way to ensure the safety and well-being of their residents are taken care of daily. Their apartments are all new, well maintained, and have the modern conveniences to make coming and going more comfortable. Highly recommend!
Response from owner
January 30, 2020
V F
I have a private client & wife that lives there. So far their journey has been very good for them ..Beautifully decorated, spacious than most settings of this type and the staff r helpful , courteous and always available...Im glad they chose Harbor Chase of Mandarin..
Response from owner
July 18, 2018