HarborChase of Mandarin

All reviews

44 verified reviews, 4.5★ average, sorted by most recent.

Showing 15 of 5 1-star reviews.

January 15, 2026

Apollo Arc

Unfriendly staff. Memory Director!

Response from owner

We appreciate your feedback. Please give us a call at (904) 584-9825 so we can learn more about your experience with our team at HarborChase of Mandarin.

January 12, 2026

June 29, 2024

Angela Zavakos

My aunt and Uncle did not get the care needed and moved out within the month.

Response from owner

Angela, your feedback is important to us. We’d like to discuss your experience with you directly to learn more. Please contact us confidentially at 904-584-9825. Thank you.

July 11, 2024

October 5, 2023

Caroline Barron

Beautiful place, terrible experience. These people will money gouge you every way possible. They draft from your account for care levels and med management before your loved one ever moves in. They continued to try and redo our insurance benefits to suit their needs. Unfortunately I was dumb enough to move furniture in the place but thankful I caught onto the money grab before I moved my relative in. Not once did the director ever offer to call and work out anything. The move in coordinator "Sierra" would say one thing and then call me 5-6 times a day at work and change her story after discussing with the director. Totally unprofessional and added more stress. Save yourself the hassle and your pocketbook and find a better place. Can’t get a returned call after having over $12,000 drafted from my account. Was told I was due a refund via text… This should all be broken down as what is due back to me in an email. I have never experienced anything like this!

Response from owner

Caroline, we appreciate you taking the time to share your experience with us. We take our reviews seriously and would like the opportunity to talk with you more about your experiences. Please call us at 904-584-9825. Thank you.

October 19, 2023

September 14, 2023

Mary Ann Merritt

No written review

Response from owner

We appreciate your feedback, Mary Ann. Please give us a call at 904-584-9825 so we can learn more about your experience with HarborChase of Mandarin.

September 14, 2023

September 23, 2018

Larebelle H

Don't let the look of that place fool you. Management is terrible.

Response from owner

Thank you for taking the time to share your thoughts. If you have a specific issue or concern that you’d like to address, we’d be more than happy to sit down with you in person and discuss it. Please feel free to give us a call at (904) 580-7676 to set up a meeting. As always, we are committed to offering our residents and family members the very best in senior living. Thanks again for your time.

February 19, 2019